Frequently Asked Questions

Company

Who is GrandTrunk?

Based in Chicago, GrandTrunk was born out of a love for adventure. We love to share our passion for travel and exploration of the unknown. We started this company to provide travelers with the tools to blaze their own trail. Since 2001 we have been proud to offer hammocks and outdoor gear that have become an essential part of adventures taking place all around the world!

Why should I buy from GrandTrunk?

First and foremost, our camping and travel gear is unmatched in quality. As passionate explorers ourselves, we know how important it is to bring only the essentials, and that every piece of equipment chosen to come along is not only dependable, but elevates the experience. We have no problem offering a 100% Lifetime Guarantee, because we already know how solid & well-designed our gear is. 


We are also conscientious travelers who have love and gratitude for this amazing world that we’re so lucky to be able to explore. We believe in paying it forward and leaving the world a better place for a new generation of adventurers. That’s why we dedicate a portion of every sale to worthy organizations in our global community. When you buy from GrandTrunk you don’t just support a company, you support a way of life that has the potential to bring us all closer.

Where are your products manufactured?

All of our travel & camping gear is designed right here in Chicago, IL. Most products (with the exception of the USA Flag Hammock) are produced in factories in China and Vietnam. We have long standing relationships with the highest quality manufacturers that adhere to the highest standards of production with ethical working standards. 

Customer Service

How much is shipping?

Shipping is free on continental US orders over $50 dollars! Beyond that, prices are calculated based on the weight of the product and distance from our fulfillment center.

Do you ship worldwide?

Yes, while we are based in Chicago, our adventures have taken us around the world and we want our goods to do the same!

When do orders ship?

Usually your order will be shipped out in 1-2 business days. After that, average free shipping is 3-5 business days.

What is your return policy?

Grand Trunk stands behind the quality of everything we sell and hope you’re happy with your gear, if you purchased something via www.grandtrunk.com and are not completely satisfied, you can return or exchange your item(s) as follows:Items purchased on www.grandtrunk.com can be returned online 30 days after purchase.You must have an original receipt or packing slip to complete your return.Items must be unused and unwashed.Custom products are final and are not eligible for returns, exchanges, changes or alterations.Note if you purchased your items somewhere else, items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.


You can find our returns page here.


How does your warranty work?

We stand behind the quality of our goods, but know some of you journey hard so we’ve got you covered. Our lifetime guarantee ensures that you get the most out of your gear in the event that a manufacturing defect keeps you from getting out there and living. If you’ve got a problem, follow our warranty claims process and we’ll get you back on the road.


You can find our warranty page here.

Hammocks

Why should I buy Trunk Straps?

Trunk Strapsoffer more versatility in your hammock experience. Trunk Straps offer 20 total feet of straps, 36 loop adjustment points, and 1" wide webbing for tree protection. They allow greater distance between anchor points, as well as an ability to fasten to a variety of different anchors including trees, vehicle racks, posts, boulders, boat masts, and more. You also won’t need to tie and untie any knots, reducing hammock setup and takedown time to a matter of minutes.

What is the difference between Tree Slings and Trunk Straps?

While both our Slings and Trunk Straps are tree-friendly, we recommend Tree Slings for frequent hammock use in the same spot, for example your backyard. The padded tree protector reduces wear and abrasions when hanging from the same trees for extended periods. Tree Slings are adjusted to the correct length using knots, so setting up that backyard hammock at the beginning of the season is fast and easy.

How big are your hammocks?

Our hammocks are measured carabiner to carabiner, not just the length of the fabric, because the length of the carabiner/attachment points are important factors for comfort! 


Typically:

Double hammocks are 10’6” long and 6’6” wide, making it wide enough for two people to enjoy. 

Single-person hammocks are the same length and 5 feet wide.

TrunkTech hammocks are 11' long. 


Please make sure to check the spec page of the hammock you're interested in as each hammock is different.

How do I wash my hammock?

To preserve and protect your hammock fabric and keep it looking good for years to come, we recommend hand-washing in cold water with our specially formulated Gear Soap. Remove the carabiners and immerse completely.

To learn more, visit our blog.

To purchase Gear Soap, Shop here.

Where can I find more information on hammocking?

While the internet has a plethora of information on hammocking, we’ve made it easy for you to find all the tips and tricks you need for the perfect adventure on our blog page. Find out how to pack light, hang tight, and get out there from one adventurer to another. You can also follow our ambassadors for some epic inspiration.

Other GrandTrunk Products

How do I wash my hooded travel pillow?

Just throw it in with the rest of your laundry! Your Hooded Travel Pillow is machine washable for a fast and easy clean. Toss it in the wash with your favorite laundry soap then hang to dry.

Contact Us

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