Frequently Asked Questions

Company

Who is GrandTrunk?

Based in Salt Lake City, Grand Trunk was born out of a love for adventure. We love to share our passion for travel and exploration of the unknown. We started this company to provide travelers with the tools to blaze their own trail. Since 2001 we have been proud to offer hammocks and outdoor gear that have become an essential part of adventures taking place all around the world!

Why should I buy from GrandTrunk?

First and foremost, our camping and travel gear is unmatched in quality. As passionate explorers ourselves, we know how important it is to bring only the essentials, and that every piece of equipment chosen to come along is not only dependable, but elevates the experience. We have no problem offering a 100% Lifetime Guarantee, because we already know how solid & well-designed our gear is. 


We are also conscientious travelers who have love and gratitude for this amazing world that we’re so lucky to be able to explore. We believe in paying it forward and leaving the world a better place for a new generation of adventurers. That’s why we dedicate a portion of every sale to worthy organizations in our global community. When you buy from GrandTrunk you don’t just support a company, you support a way of life that has the potential to bring us all closer.

Where are your products manufactured?

All of our travel & camping gear is designed right here in Salt Lake City, Utah. Most products (with the exception of the USA Flag Hammock) are produced in factories in China and Vietnam. We have long standing relationships with the highest quality manufacturers that adhere to the highest standards of production with ethical working standards.

Customer Service

How much is shipping?

Shipping is free on continental US orders over $49! Beyond that, prices are calculated based on the weight of the product and distance from our fulfillment center.

How much does it cost to ship the hammock stand?

Contiguous US: Hammock stands qualify for free shipping!


Alaska and Hawaii: Shipping rates are calculated based on product weight and distance from our warehouse. This could result in shipping charges anywhere between $20-$50. Please note this number is an estimate and is not a guaranteed rate.


International Shipping: Shipping rates are calculated based on product weight and distance from our warehouse. It is possible that shipping a hammock stand internationally could cost somewhere around $100. Some countries are ineligible for hammock stand purchase due to high shipping charges.

Do you ship worldwide?

Yes! While we are based in Salt Lake City, our adventures have taken us around the world and we want our goods to do the same!

When do orders ship?

Usually your order will be shipped out in 1-2 business days. After that, average free shipping is 5-7 business days.

What is your return policy?

Grand Trunk stands behind the quality of everything we sell and hope you’re happy with your gear, if you purchased something via www.grandtrunk.com and are not completely satisfied, you can return or exchange your item(s) as follows:


Items purchased on www.grandtrunk.com can be returned online up to 30 days after purchase.

You must have an original receipt or packing slip to complete your return.

Items must be unused and unwashed.

Custom products are final and are not eligible for returns, exchanges, or alterations.

Note if you purchased your items from a store or website other than grandtrunk.com, items purchased at a third party or re-seller must be returned at those locations and are subject to their return policy.


Please note that we are not accepting international returns at this time.


You can find our returns page here for more information.


How does your warranty work?

We stand behind the quality of our goods, but know some of you journey hard - so we’ve got you covered. Our lifetime guarantee ensures that you get the most out of your gear in the event that a manufacturing defect keeps you from getting out there and living. If you’ve got a problem, follow our warranty claims process and we’ll get you back on the road. Note if you purchased your items somewhere else, items purchased at a third party or re-seller are subject to their warranty policy.


You can find our warranty page here.

Hammocks

Why should I buy Trunk Straps?

Trunk Straps offer more versatility in your hammock experience with 20 total feet of straps (10 feet per strap), 36 loop adjustment points, and 1" wide webbing for tree protection. They allow greater distance between anchor points, as well as an ability to fasten to a variety of different anchors including trees, vehicle racks, posts, boulders, boat masts, and more. You also won’t need to tie and untie any knots, reducing hammock setup and takedown time to a matter of minutes.

What is the difference between Tree Slings and Trunk Straps?

While both our Slings and Trunk Straps are tree-friendly, we recommend Tree Slings for frequent hammock use in the same spot, for example your backyard. The padded tree protector reduces wear and abrasions when hanging from the same trees for extended periods. Tree Slings are adjusted to the correct length using knots, so setting up that backyard hammock at the beginning of the season is fast and easy.

How big are your hammocks?

Our hammocks are measured carabiner to carabiner, not just the length of the fabric, because the length of the carabiner and attachment points are important factors for comfort! 


Typically:

Double hammocks are 10’6” long and 6’6” wide, making it wide enough for two people to enjoy. 

Single-person hammocks are the same length and 5 feet wide.

TrunkTech hammocks are 11' long. 


Please make sure to check the spec page of the hammock you're interested in as each hammock is different.

What is the difference between double and single hammocks?

Double-sized hammocks are not necessarily meant for two people - double the size means a wider hammock! There's plenty of room to make yourself a makeshift "cocoon" or to just stretch out. Some of our customers sleep diagonally in hammocks, and the extra width of a double hammock is perfect for this.

Single hammocks aren't as wide as a double, but that doesn't mean they're not just as great! Some people prefer not to have as much extra fabric around them. These hammocks are most definitely suited to only one person.

How do I wash my hammock?

To preserve and protect your hammock fabric and keep it looking good for years to come, we recommend hand-washing in cold water with our specially formulated Gear Soap. Remove the carabiners and immerse completely.

To learn more, visit our blog.

To purchase Gear Soap, Shop here.


If you don't have Gear Soap, we recommend hand-washing your hammock in cold water with a gentle soap or detergent - even dish soap would work!


Always air dry any of our products to preserve the integrity of the fabric and stitching to ensure your product lasts for years to come!

Which hammocks come with suspension straps?

Both the Double Deluxe hammock and the ROVR hanging chair come with a pair of 5 foot straps.

Our remaining suspended products do not include straps, so make sure to pick up a pair of Trunk Straps or Tree Slings if you're buying one of the following products:
  • TrunkTech Hammock
  • Nano 7 Hammock
  • Air Bivy All Weather Shelter
  • Skeeter Beeter XT or Pro
  • MOAB All-In-One Shelter Hammock
  • Ultralight Starter Hammock
  • USA Flag Hammock

Where can I find more information on hammocking?

While the internet has a plethora of information on hammocking, we’ve made it easy for you to find all the tips and tricks you need for the perfect adventure on our blog page. Find out how to pack light, hang tight, and get out there from one adventurer to another. You can also follow our ambassadors for some epic inspiration.

Other GrandTrunk Products

How do I wash my hooded travel pillow?

Just throw it in with the rest of your laundry! Your Hooded Travel Pillow is machine washable for a fast and easy clean. Toss it in the wash with your favorite laundry soap then hang to dry.

How do I set up the Skeeter Beeter XT?

You'll first want to hang the hammock as normal, then you can move on to setting up the bug netting.

First, insert the spreader bars into the sleeves on each end of the netting.

Insert one of the included ropes up through the bottom of the larger hole of the knotless cord lock system located on each end of the spreader bar sleeves, then insert the same rope down into the smaller hole.

Wrap the rope around the object you chose to hang your hammock from, then repeat this process with the tab on the other side of the spreader bar. Repeat this process with the knotless cord lock tabs on the opposite end of the hammock.

It is very important to make the netting much looser than you think you'll need to avoid the netting or cord lock tabs from malfunctioning. You can always make adjustments to the tension if needed.

From there, you're good to go! If you're more of a visual learner, check out our video guide on setting up this product.

How do I set up the Air Bivy All-Weather Shelter?

First, check out our video guide on setting up the Skeeter Beeter XT Hammock.

To set up the accompanying Hexfly, you'll need to set up one of the ropes on each end of your Hexfly by wrapping the rope around the same object your hammock is hanging from. You can secure it with the adjustable clip at the end of the rope.


Next, attach your aluminum ground stakes to the remaining four anchor points on the Hexfly. Insert your ground stakes into the ground, then loop the rope attached to the Hexfly around the stake. You can tighten this as needed with the included cord lock system.

From there, you're good to go! If you're more of a visual learner, check out our video guide on setting up this product.

How do you set up the Abrigo Rainfly?

Setting this product up is very similar to the Hexfly included with the Air Bivy All-Weather Shelter. You can check out our video guide here.

First, you'll need to set up one of the ropes on each end of your Abrigo Rain Fly by wrapping the rope around any supporting object - this could be anything from a tree to the bike rack on top of your car! You can secure it with the adjustable clip at the end of the rope.

Next, attach your aluminum ground stakes to the remaining two anchor points. Insert your ground stakes into the ground, then loop the rope attached to the Abrigo Rain Fly around the stake. You can tighten this as needed with the included cord lock system.

How do you set up the Hangout Hammock Stand?

First, lay the two straight pieces with the red GRAND TRUNK text on the ground parallel to each other.

Next, attach the two L-shaped pieces to each end of the straight pieces. The end with the bend and small spreader bar should attach to the straight pieces.
Attach the four remaining straight pieces to the other end of the L-shaped pieces.

Finally, attach the U-shaped pieces on either end of the hammock stand to fully connect both sides of the stands. Hang your hammock from the included two-foot straps, and you'll be ready to go!

Why does my hammock stand have scratches on it?

There are several reasons that your hammock stand may have scratches on it, including:
  • Improper packaging by the manufacturer.
  • Shifting in its case during transit either from the manufacturer to our warehouse, or from our warehouse to you.
  • Errors on the production line.

If your hammock stand arrives with scratches, you are eligible for a partial credit on grandtrunk.com. To get the process started, please file a warranty claim here.

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