We guarantee everything we make.
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, simply fill-out this form for replacement or refund.
Grand Trunk will replace any manufacturing defect on all of our products free of charge with proof of purchase. A manufacturing defect exists if the product departs from its intended design. Defective materials (zippers, buckles, fabrics, etc.) or workmanship (seams, construction, etc.) are covered by the Grand Trunk Lifetime Guarantee for the lifetime of the product.
The term Lifetime refers to the lifetime of the product. Unfortunately, this doesn’t mean your lifetime or ours, but rather the lifetime of the components, fabrics and materials. While we choose the very best materials available to make our products as durable as possible, all materials degrade over time with use and exposure to the elements and a product’s lifetime is a function of how much use it gets and how well it is cared for and not by how old it is.
WEAR AND TEAR
It doesn’t matter whether you snag it along the trail or even if man’s best friend decides to use your gear as a chew toy or trampoline. Whatever the reason, we’ll send you a replacement item, no questions asked. A small processing fee is required, and varies based on the product.
Hammock and Shelters Warranty Fee: $20
Hammock Stand Warranty Fee: $60
All Other Items Warranty Fee: $20
HOW LONG DOES THE WARRANTY PROCESS TAKE?
We will do our best to process your warranty claim within 14 business days. Please keep in mind that claims may require additional processing time during peak season (June-September).
Grand Trunk has sole discretion to determine manufacturer defects. Damage due to wear and tear will be repaired at a reasonable charge. Lost or stolen items not covered.