If you need to return an unused item that was purchased in the last 30 days, please visit our Returns Page.
Please register your product to unlock your LIFETIME WARRANTY. Register your product here.
Our gear knows no boundaries, but because some of you journey hard, we’ve got you covered with our Lifetime Guarantee. We’ll replace any Grand Trunk item with notable manufacturing defects. Items eligible for a warranty claim must fit the following criteria:
Grand Trunk will repair or replace any manufacturing defect on all of our products free of charge with proof of purchase. A manufacturing defect exists if the product departs from its intended design. Defective materials (zippers, buckles, fabrics, etc.) or workmanship (seams, construction, etc.) are covered by the Grand Trunk Lifetime Guarantee for the lifetime of the product. Grand Trunk has sole discretion to determine manufacturing defects.
The term Lifetime refers to the lifetime of the product. Unfortunately, this doesn’t mean your lifetime or ours, but rather the lifetime of the components, fabrics and materials. While we choose the very best materials available to make our products as durable as possible, all materials degrade over time with use and exposure to the elements and a product’s lifetime is a function of how much use it gets and how well it is cared for and not by how old it is.
Grand Trunk reserves the right to apply the warranty process, with our #1 concern being to serve the customer in a sustainable way.
Again, hammocks have a lifespan. When yours has bit the dust, consider upcycling it into something equally handy and saving it from the landfill.
If you're unsure if your product will qualify for our warranty program, please see the disclaimer below the warranty submission form.
HOW LONG DOES THE WARRANTY PROCESS TAKE?
We will do our best to process your warranty claim within 30 business days.
To initiate a Warranty Claim, please fill out this form: